FAQs

Does this system meet the regulations of providing nutritionally balanced food service to the residents?

Nutritional standards within many jurisdictions for Adult Care Facilities are based on the menu. The menu provided to residents must be healthy and nutritionally well balanced.

However, what the resident decides to choose from the menu is a different issue. Currently, we know of no regulations based on what the resident must choose. If a resident chooses to eat an unbalanced meal from a balanced menu, this is the resident’s choice and has to be respected.

It is thought that it’s better for residents to choose what they want to eat, rather than hand them a plated food that is “nutritionally-balanced” but goes to waste. If a resident continuously makes poor choices, then an opportunity is provided for a Registered Dietitian to intervene, educate and motivate the resident to make healthier food choices.


How long does the food stay hot once the SuzyQ cart is unplugged?

The cart stays hot and maintains food temperature for approx. 45 minutes after unplugging it. Most facilities meal service for serving food is approximately 30 – 40 minutes so this has not been a concern for any facility to date.

One facility told us that they used the cart for a big summer BBQ and the hot food stayed at/above the hot hold temperatures for over 55 minutes. This is because the hot water in the steam wells takes a very long time to cool down.


How many residents can you serve from one cart?

Each cart can hold entrees (regular, chopped, minced, puree) and warms plates for a maximum of 40 residents (20-40 residents per cart is ideal!). Using 6″ deep, narrow inserts is the trick! It may seem like a jigsaw puzzle at first trying to get the inserts to fit but it will fit! You may have to look at your food service inserts that you have in your kitchen and analaze if you need to increase your selection. The insert sizes that work well are; 1/3, 1/4, 1/6 and 1/9 and are either 4″ or 6″ deep. For instant, on one side of the cart (which is one full size pan) you can use three – 1/9 inserts, two – 1/6 inserts, and one – 1/3 insert for all your texture modifications. The other side of the cart can use two – 1/2 size regular or long. Just get creative with your inserts and before you know it, it will be second nature.

Hot cereal can be put on the SuzyQ cart or start a cereal wagon! This is a great idea with bulk, see-thru containers for the cold cereal (i.e. Kellogs supplies these free!) and a crock pot for Hot Cereal. Same can be done with a soup wagon (with a basket of crackers or croutons ready to go), and dessert wagon (and whip cream – one facility I know puts a can of whip cream on the dessert wagon, and the care aid or dietary aid garnishs the dessert right in front of the residents – they just love it!)


Does the outside of the steam table get hot?

The outside of the SuzyQ cart only gets slightly warm if one put their hand there for a while. It doesn’t get hot enough on the sides to burn anyone because the cart is well insulted. Also, the SuzyQ cart is usually manned by a staff person during meal service so safety risk to residents is very minimal.


How do you keep track of all the diet types and textures without the use of menu cards?

The following methods have been used in other facilities very successfully:

However it is interesting to note that at most facilities where the SuzyQ cart system has been in use for some time, the Dietary staff do not use any of the above methods. Why? It’s because the staff now knows the residents and their diet texture so well – and that’s what resident-focused food service is all about!


Isn’t food service a Dietary staff responsibility, not a Nursing one?

Resident attendants’ duties fall under “assisting residents with the activities of daily living”. As dining is one of the major events of the day for residents, the care staff need to be an important part of the food service system. It must be a team approach!


But what if all the food won’t fit on the SuzyQ cart?

With practice, Food Service staff will quickly learn how to stock the SuzyQ cart effectively. Deep, narrow inserts (6” deep) work well. The condiments fit into the side shelf, and the lower drawers can hold extra cold food items. Evaluating your menu for consistency and practicality may also be needed.


How are leftovers on the cart used?

Because food left in the SuzyQ cart has only been touched by Dietary staff using utensils, any leftover food can be used in soups, snacks, nourishment, etc.
Examples:
Breakfast muffins/scones becomes evening nourishments
Lunch sandwiches becomes the evening nourishments
Supper vegetables becomes the vegetables in next day’s soup
Leftover dessert fruit becomes the garnish for next meal

You will notice a large difference in the utilization of leftovers!


Won’t using the SuzyQ cart take more time to serve residents, causing other work to pile up?

With time and practice, it will take the same or even less time to serve meals to the residents with the SuzyQ cart system. This is because staff responsibilities are the only change. Instead of staff running back and forth serving pre-plated food, the staff are all in the Dining Room serving different parts of the meal from juice, beverages, hot food, and dessert.

Before and After Time Studies have been done at several facilities during the change-over of the food delivery system. It was noticed that after staff became familiar with the residents and the carts, serving time was not an issue. It is recommended that your facility do a “Pre/Post Time Study”, and show the results to staff.

It is extremely important to remember that 90% of resident socialization is in the Dining Room during mealtime. This should be everyone’s focus and there shouldn’t be any efforts made to rush mealtimes. It is considered that there should be at least 45 minutes from the beginning to the end of food service in order to give enough time for residents to socialize and dine. Clearing the Dining Room early is strongly discouraged.