Testimonies

The SuzyQ cart is working exactly as intended. Residents are loving it.

The SuzyQ cart is working exactly as intended. Residents are loving it. The cart is moving freely throughout the dining room. Just doing a few tweaks in the dining service now to make it perfect. Once we have it perfected I expect to be shopping for cart number 2. Thank you for this
Suzanne. Well done on your end, it does everything you said it would.

Rob Shea - Beverly Centre Glenmore (AgeCare ) December 27, 2013

Gloucester House loves their SuzyQ cart, thanks for such a versatile and useful product.

Gloucester House loves their SuzyQ cart, thanks for such a versatile and useful product. It really DOES make a difference!

Linda Brazill LALA - Director of Dining Services Commonwealth Assisted Living 534 East Main St., Suite B Charlottesville, Virginia December 27, 2013

As you can see in the notes attached, the patients are really enjoying the New “choice meal service” provided.

As you can see in the notes attached, the patients are really enjoying the New “choice meal service” provided. We only got complaints on our surveys before so getting positive notes from patients is a big improvement. The SuzyQ cart System is working wonderfully, and it is sooo much fun. The patients are now even asking for second cups of coffee, so we leave thermo’s of coffee on a cart in the hallway for Nursing to pour seconds. Too cool. Can’t believe the patient “happiness”. Thank you.

Gail Weleschuk CNM Supervisor, Patient Food Services - Tofield Health Centre, AB Alberta Health Services December 27, 2013

The care team is very pleased with the way meal service allows for one on one interaction prior to eating.

The care team is very pleased with the way meal service allows for one on one interaction prior to eating. Care members can sit with a resident and set the mood using conversation and a gentle approach while food is being served. The SuzyQ cart System calls attention to efficient
teamwork between the departments, encourages socialization of residents and strives to emulate a home like setting.

Sue Griffin Director of Care December 27, 2013

Together with our Executive Director, and our Recreation & Leisure Manager, we participated in your recent webinar.

Together with our Executive Director, and our Recreation & Leisure Manager, we participated in your recent webinar. As we were watching and listening, we realized that we had a lot of room for improvement. There were a few things we had in place, but very few and we just knew that
we had to gather any information we possibly could in order to implement your ideas into the dining experience for our Residents. While watching the clips where the staff were serving the Residents using the Suzy Q cart, we were very impressed with the engagement of the Residents
and how they so enjoyed their freedom of choice. We do offer some choice but just not in that manner. We are so excited to get started - in closing we would like to thank you for working hard to get your information out to those of us who certainly appreciate it and want to improve
service to our Residents.

Myrna Fahie Hospitality Services Manager The Birches LTC, Nova Scotia December 27, 2013

My new Food Service Manager and Dietitian watched the Webinar this afternoon. I was very much impressed with your presentation and our new dietitian is very excited NOW about my vision to improve our dining service.

My new Food Service Manager and Dietitian watched the Webinar this afternoon. I was very
much impressed with your presentation and our new dietitian is very excited NOW about my
vision to improve our dining service. I am hoping we will be able to access this again to show to
the rest of the management team and to the dining room committee that I am trying to form.
Thank you again

Sharon Morris Manager of Support Services Sunridge Place, Duncan BC December 27, 2013

We started using the SuzyQ cart System recently – we did a short training session for the mental health staff. So far, I like the SuzyQ cart mobility, the size, weight, etc, basically, I like it all.

We started using the SuzyQ cart System recently – we did a short training session for the mental health staff. So far, I like the SuzyQ cart mobility, the size, weight, etc, basically, I like it all. I think it is a very practical piece of equipment.

Mohsen T. Saberi MSc, RD - Manager, Patient Food Services, Sodexo, UBC Hospital December 27, 2013

Recent patient satisfaction surveys indicate this type of delivery is well received.

Recent patient satisfaction surveys indicate this type of delivery is well received. “I enjoy the new food service method of receiving food” and “I prefer the new food cart; I feel good about the reduction in waste” are two of the many favorable comments we’ve received. It has been a
positive experience for the Food Service staff too; “It was given us an opportunity to interact with the residents at a more personable level. We have observed a significant reduction in food waste with our new SuzyQ cart. We are giving the residents only what they want for the meal so
we are seeing a lot less waste”. We are pleased with the new meal delivery service and look forward to providing our residents with many more “SuzyQ” opportunities.

Shannon Yeast Food Service Supervisor - Bow Island Health Care December 27, 2013

SuzyQ” arrived in Bow Island in July and has been an important member of our Food Service family ever since!

SuzyQ” arrived in Bow Island in July and has been an important member of our Food Service family ever since! The hot mobile food cart is compact and easy to move. The positive interaction as staff wheel the cart into the Continuing Care dining room and ask the residents what they
would like to eat for the meal has made a difference. Staff have the service down to a science! Residents look forward to their meals and enjoy the personal attention and aroma of food in the dining room. It has significantly enhanced the dining experience. The Food Service staff are key
in the success of this new system because their commitment to service excellence and pride in their work. Thank you for making such a difference in the lives of the residents!

Shannon Yeast Food Service Supervisor - Bow Island Health Care December 27, 2013

Meal service on the Continuing Care wing of the Bow Island Health Centre has traditionally been tray service since the wing opened in 1959.

Meal service on the Continuing Care wing of the Bow Island Health Centre has traditionally been tray service since the wing opened in 1959. In 1991, the nursing department was changing the way they did business and this gave us the opportunity to enhance our service to make it
more resident friendly by offering a continental breakfast. This allowed the residents to sleep in if they wished and have a “made to order” breakfast when they arrived in the dining room. After seeing the cusses and increased patient satisfaction of the continental breakfast, planning to
provide table-side service for lunch and supper was easy. New legislation also mandated that we must provide residents a choice at meal times. Donations from the local Health Foundation, Ladies Auxiliary along with minor equipment budget helped make the purchase of the “SuzyQ
cart” possible.

Shannon Yeast Food Service Supervisor - Bow Island Health Care December 27, 2013

I attended a session here in Calgary back in May 2011 where Suzanne Quiring, the Suzy Q RD spoke and presented the Suzy Q cart System to us as Russell Food Equipment is now the supplier.

I attended a session here in Calgary back in May 2011 where Suzanne Quiring, the Suzy Q RD spoke and presented the Suzy Q cart System to us as Russell Food Equipment is now the supplier. The session was about 2 hours long and after Suzanne's presentation I looked at Food
Service for our residents with a brand new vision. There is a great need for us to make changes to our dining service and Suzanne has the right experience to help with this. She is very personable and has provided me with many resources for my representation as a member of
National Pleasurable Dining Committee. Her presentation moved me in a way that no other presenter has done. I am passionate about my job and her philosophy of care matches what I value the most regarding Food Service in homes. You really have to hear her speak to appreciate
what I am saying. I highly recommend it.

Kathleen Shaw RD McKenzie Towne Care Centre – Calgary, Alberta December 27, 2013

The introduction of the SuzyQ cart system has brought the ECU building to life.

The introduction of the SuzyQ cart system has brought the ECU building to life. Not only during meal service but now that the Great Room is used for meals, residents feel comfortable using it as it was intended, as a meeting area to play cards or visit with family and friends at any
time of the day. Residents have choices at meal times, limited but at least it is a choice. They can specify how much they want, ask for a second helping, eat pudding every day if they want. Patient Meal Satisfaction has greatly improved and family members rarely express concerns
relating to meal service in the Dining Room. The Food Service staff have a relationship with the residents, enjoy the interaction and experience greater job satisfaction.

Gail Kay Food Service Manager Nanaimo Regional General Hospital/Dufferin Place 1200 Dufferin Cres, Nanaimo, BC December 27, 2013

The SuzyQ system works very well and I highly recommend this concept. Suzanne’s customer service has been great!

The SuzyQ system works very well and I highly recommend this concept. Suzanne’s customer service has been great! Residents can make choices although staff serving still need to ask residents and observe residents as they may not want to say anything about the food. It is well
accepted by the residents and staff - we can’t imagine any other way!

Denise Turnbull - Food Service Manager Windsor Elms - The United Church Senior Citizens Home Windsor, Nova Scotia December 27, 2013

The SuzyQ carts are used by 2 facilities where I work. The Staff enjoy the ability to allow Residents to see the food & make choices.

The SuzyQ carts are used by 2 facilities where I work. The Staff enjoy the ability to allow Residents to see the food & make choices. The Resident's - they love it! Having a variety of food & textures available at every meal is convenient for me as well, as I can conduct a spur of the
moment swallowing assessment if I notice someone having difficulty during meal rounds. Suzanne's passion is evident when she does a presentation about improving the quality of life for people living in Care

Maureen Noble Registered Dietitian Noble Nutrition Parksville, B.C. December 27, 2013

Suzanne’s wealth of experience in Long Term Care meant that she immediately pinpointed all of the challenges I face on a daily basis as a Food Service Manager.

Suzanne’s wealth of experience in Long Term Care meant that she immediately pinpointed all of the challenges I face on a daily basis as a Food Service Manager. Her tips for overcoming these challenges were practical, achievable and evidence-based. A highly recommended
education session!

Amanda Fleming Registered Dietitian Director of Nutrition Services - Rosecrest Communities December 27, 2013

The most appealing attribute of the SuzyQ cart system is that residents have some choice again – no more long lists of food likes and dislikes.

The most appealing attribute of the SuzyQ cart system is that residents have some choice again - no more long lists of food likes and dislikes. There is less food waste because residents are served only what they choose to eat, leftovers are utilized in the homemade soups. The use of
portion packets has decreased and more bulk condiments are used where opening the packages is not an issue, therefore food costs have decreased. Teamwork between food service and nursing staff has greatly improved. Our residents thoroughly enjoy their meals served hot
directly to them by the dietary staff.

Jane Vanjoff Manager of Support Services Ebenezer Home – Abbotsford, BC December 27, 2013

Our residents LOVE the HOT food and the food standards are met! The residents enjoy the interaction they now get from not just one staff member but from many (hugs, touch, greetings, one-to-one).

Our residents LOVE the HOT food and the food standards are met! The residents enjoy the interaction they now get from not just one staff member but from many (hugs, touch, greetings, one-to-one). We have noticed that they enjoy the food more and have stopped almost all
complaints! In fact one man said the food had improved 100% even though we had not changed the menus or recipes! And allowing the residents to make more choices has been a key benefit for them (something in life they can be in charge of). We would never go back to our old way of
meal delivery – we love the SuzyQ cart System.

Carol Unger Food Service Manager Tabor Home Society, Abbotsford, BC December 27, 2013

I have had the privilege of hearing Suzanne Quiring present on more than one occasion and would highly recommend her.

I have had the privilege of hearing Suzanne Quiring present on more than one occasion and would highly recommend her. The concept of resident focused care is a passion for Suzanne and it comes through in her presentation. She is a wonderful advocate for clients while offering a
meal service that promotes efficiency, teamwork and client satisfaction

Heather Truber President of Canadian Society of Nutrition Management (CSNM) December 27, 2013

From a financial perspective, you have more control on your food costs as waste is eliminated.

From a financial perspective, you have more control on your food costs as waste is eliminated.  By interacting one on one with the consumer you have better control on your portions which in turn helps drive your production reports.  Knowing how much to produce before the meal is served streamlines your purchasing. Overall the SuzyQ cart System helps the dietary staff and the residents to embrace one another and connect more honestly.  When you empower the resident with control over what they eat and how much they want to eat, their nutritional needs are met.

Kevin Poland Director of Support Services, Jackman Manor December 27, 2013

It’s like night and day having the SuzyQ carts…when you are tableside you can interact with the residents and really get a feel for how they are doing.

It’s like night and day having the SuzyQ carts…when you are tableside you can interact with the residents and really get a feel for how they are doing.  Some days they may not want to eat as much at one particular meal period as they ate a really big meal earlier in the day.  One thing you don’t want to do is overwhelm them as they tend to shut down and not eat anything…since you are right there beside them, you can give them exactly what they want.

Alisha Dietary Aid at Jackman Manor December 27, 2013

We are looking at purchasing another 2 carts – everyone who uses them loves them!!

We are looking at purchasing another 2 carts - everyone who uses them loves them!!

Gary McBlain National Director Culinary Services - Revera Inc. December 27, 2013

This is most importantly the very best thing I have ever done in my healthcare experience, as far as providing a true “DINING with DIGNITY” experience for our seniors in care.

This is most importantly the very best thing I have ever done in my healthcare experience, as far as providing a true “DINING with DIGNITY” experience for our seniors in care. I cannot imagine ever going back to the OLD way - for me SUZY Q cart System is the ONLY way

 

Shelley Wright - FSNSS Manager AdvoCare Health Services, BC December 27, 2013